Stratum Med
Executive Vice President, Care Continuum Operations
Navvis - Remote - Full Time
About Navvis
Founded in 2004, Navvis is a population health organization that has continually grown due to their vision and commitment to delivering seamless, high-performing and aligned provider networks, care coordination, and value-base care models. They value partnership with health plans, health systems, providers and employers to eliminate the barriers, boundaries, and siloed efforts that fragment care. They partner to move their clients from a system that is complicated and frustrating to one that is centered on people's real-life needs.
Opportunity Summary
The EVP, under the direction of the Chief Service Delivery Officer (CSDO) will lead a senior team responsible for day-to-day operational execution, facilitating both operational and performance management and optimization. This includes working with CSDO to develop goals, objectives and priorities for Care Continuum Operations. The primary responsibility is to ensure successful delivery and performance as well as collaboration among all departments in scope to deliver value to our client partners in the market.
Fostering a culture that encourages engagement, teamwork and accountability, setting a high standard of leadership excellence within their area of responsibility, the EVP will work closely among peers to ensure there is collaboration and integration across the solution operating model both internally and externally.
The core care continuum operational areas include: ambulatory care management, acute and post acute management, hospital throughput, in home services, palliative care, quality operations and clinical development and optimization.
Founded in 2004, Navvis is a population health organization that has continually grown due to their vision and commitment to delivering seamless, high-performing and aligned provider networks, care coordination, and value-base care models. They value partnership with health plans, health systems, providers and employers to eliminate the barriers, boundaries, and siloed efforts that fragment care. They partner to move their clients from a system that is complicated and frustrating to one that is centered on people's real-life needs.
Opportunity Summary
The EVP, under the direction of the Chief Service Delivery Officer (CSDO) will lead a senior team responsible for day-to-day operational execution, facilitating both operational and performance management and optimization. This includes working with CSDO to develop goals, objectives and priorities for Care Continuum Operations. The primary responsibility is to ensure successful delivery and performance as well as collaboration among all departments in scope to deliver value to our client partners in the market.
Fostering a culture that encourages engagement, teamwork and accountability, setting a high standard of leadership excellence within their area of responsibility, the EVP will work closely among peers to ensure there is collaboration and integration across the solution operating model both internally and externally.
The core care continuum operational areas include: ambulatory care management, acute and post acute management, hospital throughput, in home services, palliative care, quality operations and clinical development and optimization.
Experience and Qualifications
- Knowledge of EMRs, Data, Technology, Care Management, Analytics and other key population health functions
- 10 years minimum experience in the healthcare industry
- Operational leadership experience required
- Knowledge of health system, health plan and physician enterprise operating models
- Bachelor’s degree in business or relevant field required
- A seasoned operations leader exemplifying collaborative and multidisciplinary leadership, serving as a role model who motivates, empowers and fosters creativity among the staff.
- With extensive expertise in population health operations and organizational and operating models, they bring a wealth of knowledge and experience to the role.
- They remain well-informed about national best practices and have a track record of developing programs with success.
- They have the ability to understand granular details of an operating model while keeping the strategic goals and bigger picture in mind to ensure operations is serving the needs of client partners
- They have a passion for connecting the care continuum for the benefit of better patient care and experience.
- The EVP will utilize existing and recommend new reports on performance insights that will drive value outcomes and performance in key performance indicators. The EVP will be responsible for presenting performance outcomes to key stakeholders both internal and external on care continuum operational outcomes, KPIs and impact
- The EVP will work with direct reports to ensure the formulation and on going management of key initiative planning and implementation including ensuring there are operational plans and tactics with milestones and timelines to meet the needs of client partners as well as ensuring ongoing initiative and strategy development are in alignment with Navvis enterprise goals
- The EVP will direct and evaluate the work of the subordinate management staff; establish and or evolve performance standards; educate, guide, counsel and develop management staff and address performance management concerns and technical issues.
Specific Responsibilities:
Operational Leadership
- Provide strong leadership and guidance to operational functions.
- Monitor performance of operational areas as well as client partner KPIs working with operational teams on performance improvement strategies.
- Identify best practice approaches and work with leaders to scale across client partnerships as appropriate.
- Identify areas of opportunity to optimize care and performance across the care continuum
- Ensure operational performance is meeting the contractual requirements of client partnerships and in scope performance standards are met
Budget Management
- Manage Care Continuum Operations by way of:
- Budgeting across departments in scope
- FTE planning, monitoring and re-assessing
- Department expense management
Team Leadership
- Continue to develop high-performing leadership team, providing coaching and mentorship to key managers.
- Foster a collaborative and results-oriented culture that aligns with the company’s values and mission.
- Promote professional development and talent retention.
Stakeholder Engagement:
- Cultivate and maintain strong relationships with key stakeholders.
- Utilize a “First Team” approach in developing and maintaining peer relationships
- Strong leadership skills at all organizational levels
- Complex problem-solving skills in individual and group settings
- Demonstrated success leading improvement initiatives
- High expectations of others with a sense of fairness
- Detail oriented with a compulsion to document
- Operationally perceptive and politically savvy; sees what is ahead and navigates the pitfalls
- Grit to endure process, grasp and understand details with a will to drive change
- Ability to organize and distill complexity
- Vision to see the big picture while operating in the tyranny of the here and now
- Excellent communicator both oral and written
- Team builder with willingness to roll up sleeves
- Client facing with firsthand experience in operation implementation from the ground up
- Deep knowledge of population health/value-based care and risked based performance tactics and strategies across the care continuum
- Demonstrated knowledge and track record of leading population health management initiatives
- Knowledge of Medicare Advantage, Medicare, Commercial, Medicaid, duals, full risk, capitation, shared savings, MSSP ACO and other lines of business and alternative payment models
- Knowledge of operational aspects that make up a value-based care ecosystem such as care management, physician engagement, technology, analytics, networks, post-acute, hospital at home, etc.
- Proficient in leading, directing, cultivating and assessing the performance of subordinate management staff and matrixed managers who report to other functional leaders.
- Ability to analyze and evaluate results to determine whether activities effectively address and support care continuum operational objectives and produce the expected outcomes.
What Success Looks like in the First 6 Months:
- Establish professional and personal credibility and trust with the CSDO and other key leaders and staff across the organization through engagement and open and transparent communication.
- Develop effective relationships with all key stakeholders and direct reports.
- Quickly gain an in-depth knowledge and understanding of Navvis, its vision and culture, client partners, services in addition to the competitive landscape.
- Reinforce culture of accountability and teamwork. Utilize clear operational metrics to measure performance.
- Advance key priorities in flight for care continuum operations and identify areas of opportunity for optimization.
- Understand and manage client partner delivery priorities.
